FREQUENTLY ASKED QUESTIONS

How can I do to register on the site?

Simply click "log in" in upper right corner of the site and then on "create account". Place your mail and then your personal information.

How do I order?

Log in to the site and then put in the cart the article you wish for. Make sure the information of the address for delivery is correct and press "next".

In this next step, you can change the shipping address of your order and address to which the bill is sent. This situation is usual in the case of wanting to send a gift to a friend.

You can also put a comment to your order. Click Next to proceed to the next step.

In this step you can select the delivery option, delivering in hands in PTMERCH's warehouse or sent via CTT. You have to read and put a visa in the general conditions to be able to continue with your purchase. Click "next" to move to the next step.

In this step you have to choose the method of payment.

In the last step you just have to confirm the order or go back and change some step.

I chose the delivery in hands, how do I know when to get it?

You will receive an email or SMS when your order is ready for delivery. To pick up your order, you should send an email to PTMERCH with a minimum of two days in advance to arrange the date and time of delivery, mentioning the number of your order (orders are only delivered from Monday to Friday).

How can I pay in hand?

This type of payment can only be made in cash.

What methods of payment do you have for customers who do not buy in hand?

We have various payment methods which include: Bank Transfer, Payment against delivery, Payment by ATM Reference and PayPal.

I do not live in Portugal, how can I order? What price do i pay for sending the order?

PTMERCH ships to the islands and also abroad, in the islands the amount payable is the value mencioned in the "Orders" section.

For orders to abroad, it will be in accordance with the rate of DHL ruling for the country in question.