FAQs PRE-ORDERS
PRE-ORDERS
1 - I want to pre-order. What are the purchase conditions?
Pay attention to the expected release date.
Image, content, and release date are subject to change without notice.
PRE-ORDERS TO BE DELIVERED TO YOUR ADDRESS
1 - When will you ship my pre-order?
The pre-order will be shipped on the item's release date.
If we receive the items earlier, we may ship the day before, so you receive your item on release day.
2 - My order has some products that are in stock and others that are pre-orders. When will you ship the order?
Orders containing pre-order products will only be shipped when all items are in stock.
In other words, if you paid for shipping once, there will only be one shipment.
3 - In my order, all the products are pre-orders, but the dates are different. When will the order be shipped?
Orders containing pre-order products will only be shipped when all items are in stock.
In other words, if you paid for shipping once, there will only be one shipment.
4 - But I changed my mind and want to receive what is currently available. Is that possible?
Of course! Just contact us, pay the extra shipping fee, and we will send your order.
PRE-ORDERS FOR IN-STORE PICKUP
1 - My order has some products that are in stock and others that are pre-orders. Can I pick up what is available now?
Yes, but please contact us before going to the store so we can confirm the stock of these products.
2 - How can I pick up my order?
Just bring your order reference number.
The reference number is personal and unique. It should not be shared with anyone.
With this reference, anyone can pick up your order. We are not responsible if you share your reference with other people.
3 - Can I ask someone else to pick up my order?
Yes, as long as that person has your order reference.
Remember that this is personal and unique, so sharing it is your responsibility. Do not share it with just anyone.
4 - How long do I have to pick up my order?
After the release date, you have 15 days to pick up your order.
After this period, your order will be canceled and the amount you paid will be converted into a voucher that you can use again on our website.
*Translated by Google Translate